Voice (VoIP) Services

In 2005, ACCESS began providing Voice-over-IP (VoIP) services across the ACCESS Fiber Network.  To date, we currently serve 18 entities with services.  In partnership with The Education Connection, ACCESS provides voicemail and enhanced features providing value-added services to the educational institutions we serve.

ACCESS VoIP System Key Features

• ACCESS maintains redundant Cisco Call Managers controlling the flow of voice calls across the ACCESS Fiber Network.
• Customers enjoy inter-district dialing (by extension) between participant locations.
• Via Toll-bypass, long-distance calls can be reduced as they can be routed through connected customers providing cost savings
• All user/system based adds, moves and changes to the phone database are handled by ACCESS, i.e., reassigning extensions, adding phone configuration, line changes, name changes, enhancements, etc.
• ACCESS monitors and backs up Voice Gateway routers at district locations.
• Third-party SIP device integration such as IP speakers and door intercoms
• In partnership with The Education Connection, the following services are incorporated.
• Voicemail - with email notification available
• Intercom integration - directly through phones
• Bully Tip Line
• Call-Recording - on-demand
• Paging over phones with third-party system integration
• Bell Schedule integration with various systems
• Mass notification - Outbound Dialing
• Remote Control - see a live screen view of phone with full control
• Visual Memos and Alerts - text alerts to the IP phone (Safety Plan)
• 911 Locator - alerts staff of call and records message.
• Call Detail Records (CDR)

Customer Integration Requirements
Cisco Phones
Voice Gateway Router
PRI or SIP connection to support DID’s and off-network calling
POTS lines for backup and 911 calls
Hardware (POE) to support voice vlans

ACCESS VoIP Services Brochure