Overview

Overview

Service Level Agreements (or SLAs) are the documents which outline the services delivered by ACCESS, and the responsibility of both ACCESS and our customers in the delivery of those services.  The documents also outline the measures (or metrics) used to determine the effectiveness of service delivery.

Where Are They?

To view the individual SLAs, click "View the SLAs" link to the left.  You'll see a page

 load where you can view each of the core service SLA documents.