Voice Services

ACCESS Voice (VoIP) Services

  • In 2005, ACCESS began providing Voice-over-IP (VoIP) services across the ACCESS Fiber Network.  To date, we currently serve 18 entities with services.  In partnership with The Education Connection, ACCESS provides voicemail and enhanced features providing value-added services to the educational institutions we serve.

    ACCESS VoIP System Key Features

    • ACCESS maintains redundant Cisco Call Managers controlling the flow of voice calls across the ACCESS Fiber Network.
    • Customers enjoy inter-district dialing (by extension) between participant locations.
    • Via Toll-bypass, long-distance calls can be reduced as they can be routed through connected customers providing cost savings
    • All user/system based adds, moves and changes to the phone database are handled by ACCESS, i.e., reassigning extensions, adding phone configuration, line changes, name changes, enhancements, etc.
    • ACCESS monitors and backs up Voice Gateway routers at district locations.
    • Third-party SIP device integration such as IP speakers and door intercoms
    • In partnership with The Education Connection, the following services are incorporated.
      • Voicemail - with email notification available
      • Intercom integration - directly through phones
      • Bully Tip Line
      • Call-Recording - on-demand
      • Paging over phones with third-party system integration
      • Bell Schedule integration with various systems
      • Mass notification - Outbound Dialing
      • Remote Control - see a live screen view of phone with full control
      • Visual Memos and Alerts - text alerts to the IP phone (Safety Plan)
      • 911 Locator - alerts staff of call and records message.
      • Call Detail Records (CDR)

    Customer Integration Requirements
    Cisco Phones
    Voice Gateway Router
    PRI or SIP connection to support DID’s and off-network calling
    POTS lines for backup and 911 calls
    Hardware (POE) to support voice vlans

    ACCESS VoIP Services Brochure

Last Modified on March 24, 2022